Since 2013, Monkeycloud Media Sdn. Bhd. (MCM) has helped over 200 different brands in developing their marketing strategies. MCM has many years of experience in dealing with more than 18 different industries, from catering to maternal and child, and healthcare. MCM has transformed itself from a social media marketing company to an e-commerce company that focuses primarily on the healthcare industry.

After a successful switch to the e-commerce model, MCM primarily sells health products and health services. MCM also plans to provide medical services to those in need in the future. Adhering to the spirit of “innovation” and establishing Malaysia as a foothold, MCM looks towards the world to create a new generation and era of e-commerce. To elevate its service standards, MCM has established EziHealth, a specialized service arm catering to the unique needs of its VVIP customers. This service enhances the team’s experience and reaffirms its commitment to delivering top notch healthcare services and products. Additionally, the company has introduced J2O, online-to-offline (O2O) service, pioneering the integration of online and offline experiences in the e-commerce industry.

To ensure a clear career trajectory within its customer service department, MCM has implemented an Online Relationship Management (ORM). ORM offers alternative approach to customer service, ensuring its adaptability and relevance in dynamic market landscape. This initiative aims to enhance customer experience provides service professionals with a structured and progressive career path.

MCM also regularly initiates an internal entrepreneurial project where employees are encouraged to propose innovative projects, with EziHealth, J2O, and ORM being successful outcomes. MCM actively provides funding, resources, and support to foster a culture of innovation within the organization and empower employees to contribute meaningfully to the company's growth.

MCM’s internal growth has been remarkable, expanding from four members to a structured organization with twelve departments and 60 members. This growth reflects its dedication to innovation, operational efficiency, and overall excellence. Annually, the company invests RM100,000 in a continuous learning program (CLP), ensuring every employee has the opportunity to enhance their knowledge and personal competitiveness.

Engaging in corporate social responsibility for the marketing industry, MCM regularly hosts free marketing events. These events aim to bring the latest and relevant information to the industry, providing marketing professionals with opportunities to connect, exchange ideas, and enhance their knowledge.

Moving forward, MCM is determined to continue leading and reshaping the healthcare industry, embarking on this exciting journey with determination and innovation.