ROCKETBOTS MALAYSIA SDN BHD
(RESPOND.IO)
Awards and Recognition:
2023
Company details
CEO/Director’s Name
Gerardo Salandra (Jerry)
Designation
CEO
Address
Level 41, Menara Permata Sapura,
Lot 91, Jalan Pinang,
Kuala Lumpur City Office,
50088 Kuala Lumpur, Malaysia
Level 41, Menara Permata Sapura, Lot 91, Jalan Pinang, Kuala Lumpur City Office, 50088 Kuala Lumpur, Malaysia
Website
Rocketbots Malaysia Sdn. Bhd. is an innovative enterprise at the forefront of revolutionizing customer conversation management. Founded in 2017 by Gerardo Salandra along with Hassan Ahmed as the Chief Technology Officer and Iaroslav Kudritskiy as the Chief Operating Officer, the company focused on creating respond.io, an AI-powered software dedicated to facilitating seamless customer interactions across various messaging platforms.
With prior experiences at renowned software entities like Runtastic (acquired by Adidas), Google, and IBM, the company CEO identified a crucial gap in the market. Despite the dominance of marketing software like HubSpot and Salesforce, there was a glaring lack of adequate support for instant messaging platforms such as WhatsApp and Facebook. Recognizing the evolving preferences of customers and the necessity for efficient communication tools, respond.io was conceived to address these specific needs.
With prior experiences at renowned software entities like Runtastic (acquired by Adidas), Google, and IBM, the company CEO identified a crucial gap in the market. Despite the dominance of marketing software like HubSpot and Salesforce, there was a glaring lack of adequate support for instant messaging platforms such as WhatsApp and Facebook. Recognizing the evolving preferences of customers and the necessity for efficient communication tools, respond.io was conceived to address these specific needs.
The company's platform has garnered the trust of over 10,000 brands across 86 countries, including prominent names like British Airways, Toyota, Decathlon, Roche, and Klook. Notably, securing $7 million in Series A funding in 2022 from Headline Asia marked a significant milestone. Furthermore, achieving the esteemed status of a WhatsApp Business Solution Provider (BSP) in April 2023 solidified respond.io's position as an industry leader.
What sets respond.io apart from competitors is its comprehensive approach to customer conversation management. Unlike many competitors offering mere omnichannel inboxes, respond.io excels in its capacity to support a wide array of popular and customized messaging channels. The platform's visual automation builder and flexible integration capabilities redefine automation processes, ensuring consistent, scalable, and high-performance operations.
What sets respond.io apart from competitors is its comprehensive approach to customer conversation management. Unlike many competitors offering mere omnichannel inboxes, respond.io excels in its capacity to support a wide array of popular and customized messaging channels. The platform's visual automation builder and flexible integration capabilities redefine automation processes, ensuring consistent, scalable, and high-performance operations.
The company prides itself on its ability to effortlessly handle high message volumes, surpassing the message processing capacity of its top competitors combined. This resilience, coupled with high uptime and stability, assures reliable performance even amidst intricate business requirements. While AI has become a buzzword in the industry, respond.io's core solutions, integrated with AI, stand out. Their approach ensures that even if AI falters, users have an arsenal of tools to address every conceivable scenario during customer conversations.
Rocketbots Malaysia Sdn. Bhd.'s emphasis on innovation is deeply ingrained in its culture. Gerardo Salandra's unyielding commitment to product enhancement and problem-solving underscores the company's approach. The company encourages a culture of experimentation, challenging industry norms, and avoiding complacency by continually seeking alternative solutions and assessing their impact with concrete data.
Rocketbots Malaysia Sdn. Bhd.'s emphasis on innovation is deeply ingrained in its culture. Gerardo Salandra's unyielding commitment to product enhancement and problem-solving underscores the company's approach. The company encourages a culture of experimentation, challenging industry norms, and avoiding complacency by continually seeking alternative solutions and assessing their impact with concrete data.
Moreover, Rocketbots Malaysia Sdn. Bhd. is dedicated to sustainability and corporate social responsibility. Recognizing the environmental impact of the tech industry, the company actively contributes to creating a sustainable future. Initiatives like the #PlantToStopPoverty campaign, wherein participants who signed up for Respond.io Academy had trees planted in Tanzania, reflect the company's commitment to environmental causes. Additionally, the company prioritizes partnerships with entities that share clear ESG (Environmental, Social, and
Governance) values, amplifying their collective impact and fostering a more sustainable future globally.
Overall, Rocketbots Malaysia Sdn. Bhd. is committed to driving innovation, delivering exceptional customer experiences, and contributing positively to the community and the environment.
Overall, Rocketbots Malaysia Sdn. Bhd. is committed to driving innovation, delivering exceptional customer experiences, and contributing positively to the community and the environment.
