CXICON SDN BHD
Awards and Recognition:
2024
Company details
CEO/Director’s Name
Darren Wallace Fernandez
Designation
Managing Director
Address
Sunway Geo Avenue, A-6-27,
Jalan Lagoon Selatan,
Bandar Sunway,
47500 Subang Jaya,
Selangor arul Ehsan.
Sunway Geo Avenue, A-6-27, Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, Selangor arul Ehsan.
Website
Cxicon Sdn. Bhd. began its journey on 6 September 2018, driven by a passion for connecting businesses and people through meaningful, impactful solutions. Starting from the ground up, the company built its success on trust, collaboration, and a steadfast commitment to understanding and meeting the unique needs of its clients.
Its expertise spans Social Media Management, IT Software Development, and the Contact Centre industry, enabling the team to craft innovative, tailored strategies that keep pace with the evolving digital landscape. At the heart of it all is a people-first philosophy—ensuring every interaction delivers value, fosters trust, and strengthens relationships.
As a self-funded, independent organisation, it has cultivated the CXICON ECO-SYSTEM—a dynamic network of partners and collaborators that enables the delivery of comprehensive, high-quality solutions. The company’s commitment to nurturing young, dynamic talent ensures sustainable growth not just for the business, but also for clients and the industries it serves. Rooted in flexibility, quality, and a dedication to going the extra mile, it continues to empower, exceed expectations, and drive meaningful progress.
Its expertise spans Social Media Management, IT Software Development, and the Contact Centre industry, enabling the team to craft innovative, tailored strategies that keep pace with the evolving digital landscape. At the heart of it all is a people-first philosophy—ensuring every interaction delivers value, fosters trust, and strengthens relationships.
As a self-funded, independent organisation, it has cultivated the CXICON ECO-SYSTEM—a dynamic network of partners and collaborators that enables the delivery of comprehensive, high-quality solutions. The company’s commitment to nurturing young, dynamic talent ensures sustainable growth not just for the business, but also for clients and the industries it serves. Rooted in flexibility, quality, and a dedication to going the extra mile, it continues to empower, exceed expectations, and drive meaningful progress.
My Cxicon, My Commitment
Here, client servicing isn’t just a function—it’s the foundation of identity. Every team member represents not only the company but also the brands they serve. There’s pride in cultivating a culture grounded in adaptability, collaboration, and a deep understanding of each client's unique needs.This flexibility allows the team to adapt to any challenge, delivering tailored solutions that go beyond expectations. Going the extra mile isn’t just a promise—it’s the standard. With a focus on results and a mindset of continuous learning, the organisation consistently delivers exceptional value.
It doesn’t chase short-term wins. The goal is longevity—building trust, proving worth, and investing the time and effort needed to create lasting, side-by-side partnerships. This approach ensures that every client feels valued, supported, and confident that their success is the company’s top priority.
A Moment to Honour the Journey
This award is more than recognition—it’s a celebration of the small wins, relentless effort, and the journey that brought the team here. It serves as a powerful reminder to believe in the mission, to keep refining the approach, and to honour the dedication that fuels progress.It’s also a chance to reflect and embrace every moment—triumphs and challenges alike—knowing the road ahead holds endless potential. The spirit of curiosity, growth, and joy—even amidst difficulty—guides the way forward. And with purpose, passion, and belief that progress can be both impactful and fulfilling, the team is ready for what’s next.
Because the journey continues. Even if it means dancing in the rain—the best is yet to come.
Building a Culture of Innovation
Innovation flourishes when people are empowered to explore and experiment freely. By adopting an entrepreneurial model, the company gives its team—especially the younger generation—room to make mistakes, learn, and grow. This safe environment fosters internal problem-solving and creative breakthroughs.The approach combines real-world exposure, hands-on coaching, dynamic discussions, and collaboration across teams and partners. Cross-functional experimentation and idea exchange spark creativity and drive meaningful outcomes.
By blending structure with freedom, the company encourages original thinking, agility, and resilience—qualities essential to navigating a fast-changing industry.
Purpose Beyond Profit
Meaningful change starts from within. As an SME, the company strives to build a workplace grounded in sustainability and responsibility—one that serves as a strong foundation for everything it does. These values naturally flow into its practices, from eco-conscious choices to community engagement.Many of its clients, particularly in healthcare and automotive sectors, are champions of sustainability and corporate responsibility. Their example continues to inspire the team to adopt these principles and integrate them into the way it grows and operates.
Here, sustainability and CSR aren’t just buzzwords—they’re lived values. Even small, intentional steps contribute to a better future. And by focusing on what can be done within its capacity, the company aims to create a ripple effect that benefits both its people and the wider community.
